Job Title: Patient Service Coordinator Department: Front Desk Immediate Supervisor Title: Practice Administrator Job Supervisory Responsibilities: None
To apply: Please send resume to tcox@pinehurstneuro.com
General Summary: A nonexempt position responsible for dealing directly with patients and scheduling
appointments and outpatient tests.
Essential Job Responsibilities:
Responsible for the checking out of patients and scheduling appointments and out-patient testing.
Responsible for checking with all Insurance Companies for PA's needed for test ordered.
Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.
Checks to make sure the correct ICD-10 code information for procedures ordered and diagnosis codes are accurate and reflect on the forms and the charges.
Verifies and completes charge information in EMR and various Insurance databases.
Timely processes and distributes the appropriate paperwork to various facilities in order to expedite tests and procedures on behalf of the patients.
Work closely with Physicians.
Has a good understanding of working within an electronic format in healthcare.
Maintains required billing records, reports, files, etc.
Other duties as assigned.
Knowledge:
Knowledge of medical terminology.
Knowledge of clinic policies and procedures.
Knowledge of computer systems (such as Electronic Medical/Health programs) and spreadsheet applications.
Skills:
Skill in oral and written communication.
Skill in time management and organization.
Abilities:
Ability to maintain confidentiality of all business/work information.
Ability to effectively work with others.
Ability to use multi-line phone system, including transferring calls and paging.
Adequate hearing to answer phone and speak with patients.
Ability to speak clearly and loudly enough to be heard by callers and patients.
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Education: High school diploma or equivalent, some college preferred.
Experience: Minimum of two years in a healthcare organization.
Other Requirements: None
Job Type: Full-time
Salary: $14.50 /hour
Required experience:
Medical Experience: 2 years
Required license or certification:
required
Required education:
High school or equivalent